MegaVoice Australia Ltd (ABN 94 631 590 899), respects and upholds your privacy rights.
In this policy, personal information and sensitive information have the same meanings as under the Privacy Act.
This policy sets out our commitment to you about information we may hold about you.
How do we collect and hold information?
MegaVoice Australia Ltd will generally collect and hold information about you (whether personal information or sensitive information), obtained in person, via phone, print materials or digital platforms (including via cookies) from you or from others who provide the information to us.
What information do we collect and hold?
The types of personal information we collect about you will be directly related to the specific purpose for which it has been collected. How much personal information you choose to disclose to us is completely up to you but limited information may limit our ability to provide you with the relevant product or service.
Personal information collected may include your name, date of birth, email address, phone number(s), street address and banking or payment card information and collection occurs when you engage with MegaVoice Australia Ltd, including when you:
- purchase a product or register to attend an event;
- make an enquiry, provide feedback or make a complaint; or
- apply for employment.
MegaVoice Australia Ltd does not generally collect sensitive information unless it is relevant and would only do so with your prior consent.
Web (including statistical) information
When you visit the MegaVoice Australia Ltd website, the relevant site server by automated means – such as cookies – collects a range of data including:
- your server address and browser type – to enable us to tailor the website to your interests and requirements;
- the date, time and duration of your visit – to enable us to know the website’s busy times;
- pages accessed, and documents downloaded – to inform us about popular and important documents.
What will we do with information we hold about you?
Use and disclosure of information
We will only use and disclose your personal information for the purposes for which you provide it or related secondary purpose(s) which you would reasonably expect. This includes, for example:
- providing the products and/or services you have requested from us;
- offering new products and/or services that may interest you;
- providing you with email newsletters to which you have specifically subscribed;
- responding to any enquiries, feedback or complaints made by you; and
- assessing any application for employment with us.
We may disclose your personal information to:
- contractors and third-party service providers engaged to supply our products and/or services;
- other entities or people for whom we have your consent to share information; and
- government and legal authorities with whom we are obliged to share information.
By providing MegaVoice Australia Ltd with your information, you consent to its disclosure to recipients outside Australia. Including related organisations, third party suppliers and cloud providers, and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, endeavour to take reasonable steps to ensure that your information is handled in a way that is consistent with the Australian Privacy Principles and our instructions.
We, or third parties engaged to act on our behalf, may contact you from time to time with marketing material about our products or services, where you have consented to this or where we believe you would reasonably expect us to do so. You may opt out of receiving this material at any time by taking the steps in any “unsubscribe” instructions we send to you or by contacting us directly.
Security of information
MegaVoice Australia Ltd will take reasonable steps to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. However, we cannot guarantee the security of your personal information.
Retention and destruction of personal and sensitive information
Where MegaVoice Australia Ltd no longer needs your information for the purpose for which it was collected and we are not legally required to retain it, we will take reasonable steps to de-identify or delete it.
Access to and correction of information
On request and subject to limited exceptions (under the Australian Privacy Principles) MegaVoice Australia Ltd must provide you access to your information.
You may also request an amendment or correction of information we hold about you.
Requests must be in writing to the Privacy Officer.
The Privacy Officer will respond to you within a reasonable period after the request is made and, if agreed, give access in the manner requested, if it is reasonable and practicable to do so.
MegaVoice Australia Ltd may charge you for providing access to the information, dependent upon the recovery time, amount and nature of access required. The Privacy Officer will advise and agree with you any applicable charge prior to providing access.
Questions and feedback
If you have any questions or feedback about this policy or our commitments, please contact our Privacy Officer at:
Attention: Privacy Officer
MegaVoice Australia Ltd
Unit 136, Manta Place
Chiswick NSW 2046
Phone: 02 8765 0000
If your feedback is a complaint, MegaVoice Australia Ltd will advise what (if any) action is considered appropriate or if we do not agree with you, we will provide reasons. If you remain unsatisfied you can contact the Office of the Australian Information Commissioner (www.oaic.com.au).
This policy is effective from [Insert date of upload] but may be changed from time to time to maintain relevance and effectiveness.
Nothing in this policy can be construed to limit your rights under any contractual arrangements you may have with MegaVoice Australia Ltd or any statutory rights you have under the Privacy Act or other applicable legislation.